Complaints

​We encourage parents and carers to raise any concerns with the school as soon as possible so that issues can be addressed promptly.

 

We operate an open and approachable culture, and staff are usually available to speak with parents and carers before and after the school day. Meetings can also be arranged at other times by appointment. Most concerns can be resolved quickly and informally through discussion with a member of staff. We value open communication and aim to resolve concerns at the earliest possible stage.

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For the purposes of our procedures, a complaint is defined as an expression of dissatisfaction by a person with a legitimate interest in the school who is not employed by the school.

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Where a concern cannot be resolved informally, parents and carers may make a formal complaint in accordance with the school’s Complaints Policy. The policy explains the stages of the complaints procedure, including how complaints are investigated, the timescales involved, and how parents and carers will be kept informed of progress and outcomes.

The school aims to handle all complaints fairly, consistently, and as quickly as possible. Complaints will be considered in line with the timescales set out in the policy.

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A full copy of the Complaints Policy is available in the Policy & Compliance section of this website. A summary of the procedure is also provided to parents and carers when their child joins the school.